What is the difference between an API connection and an iCal connection?
With an API connection, bookings and messages arrive instantly, and you can use translation, reply drafts and vacancy suggestions. It uses external connection infrastructure and APIs approved by the major booking channels. An iCal connection pulls channel calendars every 2–3 hours to show your bookings. Messages are not synced.
Are there any costs besides the subscription?
All prices include VAT. Smart home device purchase and installation, and a Claude subscription if you use Claude as the AI engine, are paid separately. Channel connection fees for the API connection are included in the price, and initial setup is currently free. We issue tax invoices.
How are properties counted?
Each unit you sell as a separate booking counts as one property. The same property listed on several channels still counts as one. Rooms sold as a bundle are decided in consultation.
Can my cleaners use it too?
Invite them as co-hosts and they can view the cleaning list and cleaning cards on their phone, upload before and after photos and notes, and mark cleaning as complete. You decide which properties and tasks each person can access. Guest messages can be set to view-only, and rates and revenue are hidden from co-hosts.
Does the AI send messages to guests on its own?
No. The AI prepares translations and reply drafts. Messages are sent and rates are changed only when the operator clicks or gives the instruction. The one automatic action is turning off the air conditioner at a property once check-out is confirmed, and you can switch it off in Automation.
What if AI replies do not match my tone?
Adjust it in the AI reply manual in Steward AI. Place the AI draft next to the reply you actually sent and rate it on a 5-point scale; those ratings shape the next drafts. You can also write answers to frequent questions and your tone principles yourself.
Can I use the app in English?
The app interface is available in Korean and English (Settings → Display → Language). The guest guide website and guest chatbot support 6 languages.
Can the Starry Steward team see my account data?
Only when the owner allows support access in Settings. Access turns off automatically after 7 days, and switching it off ends any active session immediately. During support, guest messages cannot be sent, bookings cannot be created or changed, and account, billing and connection settings cannot be modified. Every access is logged in the owner’s Settings.